Returns policy AU and Global

Australia Returns   → International Returns   →

 


Returns policy

 

RETURNS CONDITIONS

We hope you are happy with your purchase but if something isn’t quite right, we will accept the return of any full-priced item subject to the following conditions

We hope you are happy with your purchase but if something isn’t quite right, we will accept the return of any full-priced item subject to the following conditions:
  • Your original order number must be be provided as proof of purchase.
  • Returns must be submitted within 14 days of purchase.
  • Items are returned in original condition – unworn, unwashed with tags attached.

All items offered at a reduced price are final sale and we are unable to accept returns for these items.

Please note that returns may take up to five business days to process once the return has been received.

 

Returning Your Item

You can submit a return request through our returns portal at the top of this page. Simply follow the steps provided and submit your return for approval.

 

Within Australia

We’ll provide a prepaid return shipping label for all returns. For refunds, a flat rate of $15 will be deducted from your total. If you’d prefer to receive a store credit or an exchange, the return shipping fee is reduced to $10. 

Exchanges are subject to product availability at the time your return is processed by our team, which is typically 3–5 days after delivery. We’ll waive the cost of shipping the new item to you.

If the requested item or size is unavailable once your return is received, a gift card will be issued instead. Please note that our pieces tend to move quickly, so if there’s a particular item you had your heart set on, we recommend opting for a refund or gift card. This way, you can place a new order and secure the stock right away.

 

International

For international purchases, customers are responsible for arranging and covering the cost of return shipping. To ensure the safe return of your items, we recommend using a tracked delivery service.

You can choose to ship your return via your own carrier or create a return label and send it back with DHL using our negotiated discounted rates. Please note, you won’t need to pay for the prepaid return post separately — the cost will be deducted from your refund. By using this returns waybill, you consent to the deduction of the return postage cost from your refund.

If you have any questions, please contact us at hello@ziggyzaza.com.au